Welcome to the North Jacklin Motor Group Service Department
When you visit the North Jacklin Motor Group's Service Department, you can be assured that your vehicle will be worked on by a registered technician using genuine replacement parts.
Location & Business Hours
The North Jacklin Nissan and Subaru Service Department entrance is located at 49 Gordon Street, Mackay. the same location as our Nissan & Subaru Showroom.
The North Jacklin Honda, Mercedes-Benz, Suzuki and Mitsubishi Service Department entrance is located at 26 Gregory Street, Mackay.
Business Hours of the Service Departments are:
Monday – Friday: 7.30am – 5pm. Saturday and Sunday CLOSED.
You can contact our Service Departments on 49 632 200.
Bookings
To book your vehicle in for a service or repair, either fill out the online Service Booking Form or contact our Service advisors. To secure the day you want we recommend booking at least 5 days in advance.
Upon your initial visit to the service department our service team will require your vehicle details (make & model, production date, registration and VIN number). We need this information so we can ensure that appropriate parts are on hand for your type of vehicle, so we can complete your job correctly and promptly. Manufacturer recalls and safety programs are also able to be established through this information.
If you are a regular customer to our service department, all we require from you in your rego! An easy way to book your next service is on-line, why not try this next time?
Early Bird Service
If you're an early bird you can drop off your vehicle before we open!
You must have your vehicle booked in to take advantage of our early bird service. Drive into the entrance of our Service Department on Gordon Street and leave your vehicle parked in the car park beside our Nissan car yard. Fill out the form located in the Early bird box outside our service department gate and put the form and your keys in the early bird box. We will contact you when your vehicle is ready. Very Easy!
Courtesy Coach Drop off Service
As our work shop can be busy, we need your help in bringing in your vehicle at the scheduled time and leaving it with us for most of the day. After dropping off your vehicle in the morning, our friendly courtesy coach drivers Dan and Rose can drop you off to your work or home within a 5km radius of the Mackay CBD. Dan and Rose complete this run between 8am – 10am Monday to Friday.
Please advise our service staff at the time of booking if you would like to use our Courtesy Coach Drop off service. We ask that you arrange your own transport back to collect your vehicle as our courtesy coach does not provide a pick up service.
Warranty
Please notify our Service Team when making your booking your matter concerns warranty.
Any warranty work must be carried out by an Authorised Dealer so your vehicle warranty is kept in tact. The North Jacklin Motor Group is an Authorised Dealer for Nissan, Subaru, Mitsubishi, Honda, Suzuki and Mercedes-Benz. Frequently asked questions are answered for you below.
"What is covered under my warranty?"
In your owners manual you will find warranty information to refer to. This is a quick and easy way to check if your job is covered under manufacturer warranty. Generally, the repair and replacement of a defect or a faulty part is covered under warranty, but squeaks and rattles are unfortunately not covered.
"I think my job is a warranty matter. What do I do now?"
Let us know! When you make your booking, please let our Service team know if you think the matter concerns your warranty, even if you're not sure. This is so we can get all the background paper work done and dusted before you drop your vehicle off to us. The 'background' work ensures that we can start working on your vehicle straight away, as all warranty matters require the prior approval of the manufacturer. Our Service team gets this approval before you visit so there's no waiting around!
We want your visit to our Service Department to be as easy as possible, but there may be delays and a possible charge from the manufacturer if a job doesn't have approval before we start work. To avoid this please let us know if you have a warranty concern.
Fleet
Please let us know if your vehicle is fleet managed when you book with us – this will make our job a lot easier and save you lots of fuss too!
If your vehicle is fleet managed your servicing will be in line with what your Fleet Company has agreed on. Any additional work requested by the driver will be at an additional cost that the Fleet Company may not cover. If so, the additional requests must be paid for by the driver at the time of collecting the vehicle.
Parts
Your vehicle may require parts that are not in stock - some of which we can obtain overnight. Some parts specifically ordered for your vehicle may require prepayment as many of these parts are non refundable.
Our Service and Parts Advisors will do their very best to avoid this, however there may be instances where you will be asked to make a prepayment and we appreciate your co operation with this process.
Breakdowns:
In the unlikely event that your vehicle may need roadside assistance, some manufacturers offer a free roadside assist as part of the warranty coverage. These numbers are also in your owner's manual.
- Nissan - 1800 035 035
- Subaru - 131 111
- Mitsubishi - 1300 131 211
- Honda - 1800 810 852
- Mercedes-Benz - 1800 807 700
Paperwork
After your service we will provide you with a "Service Report" which is a check list filled out by the technician who worked on your vehicle. The Service Report lists the components of your vehicle that have been checked and notes is they are OK or if they require attention.
We will also give you a "Battery Test" print out which is a report that shows the charge of the battery and alternator and checks that they are charging at the right rate.
Our Service advisors are happy to explain any aspect of the paperwork when you pick up your vehicle.